Gather these five details
- Property ZIP, permitting jurisdiction and public-water or private-well source
- Softener make, model, age and visible display message
- Household size and available water-test or service records
- Installation-space dimensions, access and existing connection details
- Repair, replacement or routine-service preference and timing
Public resources for your property
Establish the water source and property jurisdiction before discussing a system. New Braunfels provides permit information, and TCEQ explains water-treatment specialist licensing and its exemptions.
- New Braunfels permit information
Describe the planned plumbing and system installation to the authority for the property; city limits and mailing address are separate questions.
- TCEQ water-treatment specialist licensing
Review the licensing categories and exemptions, then verify the credentials relevant to the business and work you choose.
Five questions for the written proposal
Open a topic for the question to ask and what to compare.
Assessment
Ask: What testing and diagnostic work is included?
A hardness result and a mechanical diagnosis answer different questions.
Equipment
Ask: What capacity and model are proposed, and why?
Have the provider explain the sizing assumptions for the household and water source.
Connections
Ask: Which plumbing, drain and electrical work is included?
Identify related trade work and who is responsible for arranging it.
Setup
Ask: Who programs and commissions the system?
Ask for user instructions and the settings or records supplied at handover.
Service terms
Ask: What callout, maintenance and warranty terms apply?
Distinguish a one-off repair from a recurring service agreement.